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Streamlined payment processing saves time for staff and improves customer service

Macomb County, MI
Program Year: 2015

The clerk’s office uses a free service that integrates with iPads to combine all payment processes. This allows the clerk to accept all types of payment (credit card, cash or check) and all types of transactions (in-person, online or at the clerk’s mobile office) and is recorded in one easy system. This saves time for customers, eliminating a trip to a second counter (the cashier), for most, and provides tracking and receipts for online orders. Payments for online orders are automatically processed, eliminating the need for the clerk to record it, allowing the online order to processed quicker. This service also allows the supervisor, at a glance, to monitor the transactions and revenue in real-time.

Ms. Crystal Brenner
Administrative Assistant, Clerk's Office